Hiver
AI-powered customer service platform that turns Gmail/Outlook into an omnichannel helpdesk with automated workflows
β Pros / Advantages
- β’ Zero learning curve -- works inside Gmail/Outlook natively
- β’ Competitive pricing vs Zendesk (starts at $25/user/mo)
- β’ AI Agents can autonomously execute actions across integrated systems
β Cons / Limitations
- β’ Heavily dependent on Google Workspace or Outlook
- β’ AI features locked behind Pro ($55) and Elite ($85) plans
- β’ Mixed reviews -- strong G2 (4.4) but weak Trustpilot (2.0)
π° Pricing Plans
Free / $25/user/mo
Pricing details are gathered from public sources and are subject to change. Please visit the official website for real-time rates.
Last updated: July 2026 Β· 9bests editorial review
β Who should use Hiver
- β’ Zero learning curve -- works inside Gmail/Outlook natively
- β’ Competitive pricing vs Zendesk (starts at $25/user/mo)
- β’ AI Agents can autonomously execute actions across integrated systems
β οΈ Who should look elsewhere
- β’ Heavily dependent on Google Workspace or Outlook
- β’ AI features locked behind Pro ($55) and Elite ($85) plans
- β’ Mixed reviews -- strong G2 (4.4) but weak Trustpilot (2.0)
π― Common use cases
Meeting summaries and notes
Inbox and task automation
Workflow orchestration
βοΈ Hiver vs Otter.ai
| Hiver | Otter.ai | |
|---|---|---|
| Rating | 4.2/5 | 4.4/5 |
| Pricing | Free / $25/user/mo | Free / $16.99/mo |
| Key strength | Zero learning curve -- works inside Gmail/Outlook natively | Real-time transcription |
See the full head-to-head in our Hiver vs Otter.ai comparison.
β Frequently asked questions
Is Hiver free?
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Hiver offers a free tier (Free / $25/user/mo). Paid plans unlock higher limits and advanced features.
What is Hiver best for?
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Hiver is best for Zero learning curve -- works inside Gmail/Outlook natively and Competitive pricing vs Zendesk (starts at $25/user/mo). AI-powered customer service platform that turns Gmail/Outlook into an omnichannel helpdesk with automated workflows
How does Hiver compare to Otter.ai?
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Hiver (4.2/5) and Otter.ai (4.4/5) serve overlapping needs. Hiver stands out for Zero learning curve -- works inside Gmail/Outlook natively, while Otter.ai is stronger at Real-time transcription. Choose based on your priority.
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